The BLA Code of Practice

As a UK national landlords association, the British Landlords Association (BLA) represents and supports both commercial and residential landlords across England, Scotland, and Wales. We offer a wide range of landlord-focused services, downloadable legal documents, and a dedicated legal advice line exclusively for members.

Our Code of Practice sets a benchmark for standards of conduct and professionalism expected from our members, including landlords and letting agents. It is designed to promote best practices, reduce disputes between landlords and tenants, and enhance the reputation of responsible property ownership and management throughout the UK.

Purpose of the Code

The BLA Code of Practice is intended to:

  • Promote professional and ethical standards among members.

  • Encourage responsible management of rented property.

  • Protect tenants from misconduct and poor practices.

  • Uphold the good reputation of the private rented sector.

  • Provide a structured framework for complaint resolution.

Although this Code is not legally enforceable, it forms a condition of membership, and we expect all members to comply with its principles in good faith.

Obligations of Membership

Whether a landlord manages property directly or through a third party, they are encouraged to adhere to the Code fully. Any changes to the Code of Practice or associated Terms and Conditions will be made solely by the BLA Director.

Where a member is found to have breached the Code, the BLA reserves the right to take action, including temporary suspension or permanent termination of membership. While we strive to support our members, we are equally committed to protecting the integrity of the association and the rights of tenants.

Complaints Procedure

Any complaint against a BLA member must be submitted in writing using our Complaint About a Member form, available under the “Services” section on our Forms & Documents page.

Once received, our Complaints Department will assess whether:

  • The complaint is relevant,

  • The complaint plausibly demonstrates a breach of the Code of Practice.

If the complaint presents a prima facie case, we will proceed with a formal investigation. The complainant will be informed via email if the case is accepted.

We aim to complete all investigations within 14 days, although complex matters may take longer. Once documentation is reviewed, the case is forwarded to the Director for final consideration and decision.

If a breach is confirmed, the Director may issue:

  • A formal warning,

  • Temporary suspension of member services and rewards,

  • Permanent exclusion from BLA membership.

The accused member will be given 28 days to submit written representation explaining why the decision should be reconsidered. All submissions from both the complainant and respondent will be taken into account before a final decision is reached.

Minimum Professional Standards Required of Members

All BLA members are expected to meet the following minimum standards in relation to residential lettings:

  • Obtain a completed tenancy application form from the prospective tenant(s).

  • Request valid proof of identity (passport or full UK driving licence) and proof of address.

  • For foreign nationals, verify the right to reside or work in the UK using original immigration documentation.

  • Conduct thorough credit and reference checks on all applicants.

  • Supply a completed, unsigned draft tenancy agreement for the tenant’s review.

  • Clearly explain the terms and obligations of the tenancy to the tenant(s).

  • Allow the tenant(s) at least 14 days to consider the agreement and seek independent legal advice before signing.

  • Provide a written and signed inventory, where applicable, at the commencement of the tenancy.

  • Offer at least two methods of communication (e.g., telephone number and email address) for tenant contact.

  • Provide tenants with a UK postal address for formal correspondence. This may be a letting agent or managing agent address and does not have to be the landlord’s personal address.

  • Fully comply with tenancy deposit protection legislation where applicable.

  • In the event of a dispute, act fairly and in accordance with the rules of the relevant deposit protection scheme.

  • Carry out regular property inspections and address maintenance or repairs in a timely manner.

  • Respond swiftly to reports of urgent disrepair or hazards.

  • Treat all tenants fairly, with courtesy and respect for their legal rights, including the right to quiet enjoyment of the property.

Conclusion

The British Landlords Association is committed to raising standards across the private rented sector. While the Code of Practice is not legally binding, it serves as a guide to responsible letting. Failure to observe the Code may result in disciplinary action, including the loss of membership.

We expect all members to uphold the values of professionalism, fairness, and transparency that define our association.

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Date: 9th of July 2025