British Landlords Association

British Landlords Association – Code of Conduct and Disciplinary Procedure

Introduction

For this document, “CoC” refers to the Code of Conduct.

The Code of Conduct forms an essential part of the membership terms and conditions of the British Landlords Association (BLA) and must be read in conjunction with our Terms and Conditions. By applying for membership, each applicant agrees to be bound by this Code.

This Code of Conduct establishes the standards of professional behaviour expected of all members of the British Landlords Association, including both residential and commercial landlords, as well as letting and property management agents.

The Code exists to:

• Promote ethical standards and best practices in the private rented sector.

• Protect the public from misconduct or malpractice by landlords or agents.

• Provide a framework for handling complaints against members who may have breached the Code.

The BLA actively works to build productive relationships with local authorities and national government bodies. We use modern technologies and social media platforms to keep members informed about legislative changes, policy updates, and relevant sector developments.

Please note: All members accept that any advice offered by the BLA is general. Members must always seek independent legal advice before acting on any matter. The BLA does not accept liability for any consequences resulting from a member’s reliance on guidance, publications, or correspondence issued by the Association or its representatives.

The Code of Conduct and Disciplinary Procedure may be amended periodically at the discretion of the BLA.

Code of Conduct

Rule 1 – Duty to Act Honestly

Members must not engage in any dishonest, unethical, deceitful, or dishonourable behaviour—whether in their role as a landlord or otherwise. Members must not bring the Association or its membership into disrepute.

Rule 2 – Duty to Uphold the Aims of the Association

Members must conduct their business in alignment with the aims and principles of the BLA, maintaining professionalism and responsibility at all times.

Rule 3 – Duty to Avoid Improper Conduct

Members must not use manipulative, oppressive, misleading, or dishonest methods in the course of their business. This includes taking unfair advantage of a tenant’s vulnerability due to age, health, bereavement, or lack of understanding.

Rule 4 – Duty to Comply with the Law

Members must comply with all applicable laws, regulations, and legal obligations. It is the member’s responsibility to stay informed about relevant legislation. While the BLA may provide general guidance, members must seek professional legal advice when needed.

Rule 5 – Duty to Declare Conflicts of Interest

Any actual or potential conflict of interest—whether involving clients, tenants, other members, or the BLA itself—must be disclosed promptly to all affected parties, including the Association’s Secretary where relevant.

Rule 6 – Duty to Hold Public Liability Insurance

All members must maintain valid public liability insurance appropriate to their activities. This applies to landlords, letting agents, and property managers alike.

Rule 7 – Letting and Property Management Standards

Letting and managing agents must ensure they are familiar with all relevant laws and codes of practice affecting property letting and management. They must also carry appropriate professional indemnity insurance.

Rule 8 – Duty to Maintain Confidentiality and Respect GDPR

Members must uphold the confidentiality of the Association’s affairs, communications, and those of fellow members. No internal discussions, correspondence, or documents—whether verbal or written—may be disclosed without prior written permission from the BLA.

Rule 9 – Duty to Avoid Discrimination

Members must not discriminate in their dealings with clients, tenants, employees, or the public. Equal treatment must be provided regardless of race, religion, gender, age, disability, sexual orientation, or marital or family status. Members must comply with anti-discrimination legislation, including but not limited to the Equality Act 2010.

Rule 10 – Duty to Cooperate with Disciplinary Procedures

Members are expected to respond to complaints and participate fully in any disciplinary investigation in accordance with the BLA’s procedures. They have the right to be heard and represented at any formal hearing.

Rule 11 – Duty to Avoid Harassment or Unlawful Eviction

Members must not engage in, or allow others acting on their behalf to engage in, unlawful eviction or harassment. Members must be familiar with relevant legislation, including the Protection from Eviction Act 1977 and the Housing Acts 1985 and 1988.

Rule 12 – Duty to Stay Informed of Current and Future Legislation

Members must ensure they and their agents or representatives are aware of current and upcoming laws affecting the rental sector. Legal advice must always be obtained independently before taking any action with legal implications.

Rule 13 – Duty to Maintain High Professional Standards

Members are expected to act with integrity, courtesy, and professionalism. The way members interact with tenants and the public reflects on the private rented sector as a whole and helps promote a positive image of landlords nationwide.

Rule 14 – Duty to Provide Quality Accommodation

Members must ensure that all rental properties meet legally recognised minimum standards. The standard of accommodation offered should reflect good practice and comply with health and safety obligations.

Disciplinary Procedure

Overview

This procedure forms an integral part of the BLA Code of Conduct. All members must comply with its terms.

Initiating a Complaint

A formal complaint may be submitted to the Secretary of the British Landlords Association under the following conditions:

• It must be submitted in writing and signed by the complainant.

• It must include the complainant’s full name, postal address, email, and phone number.

• It must demonstrate that the complainant first attempted to resolve the issue directly with the member in question.

• The member must have had at least one written reminder and a reasonable period to respond (normally 14 days).

Only complaints that remain unresolved or are responded to unsatisfactorily will be considered for investigation.

Complaint Assessment and Investigation

Once accepted, the complaint will be reviewed by the Secretary and, where necessary, referred to the Disciplinary Hearing Committee (DHC). The member under investigation has the right to respond, be heard, and be represented during any hearing.

Outcomes and Decisions

The DHC’s decision is final and binding, except in cases where new and significant evidence becomes available. In such instances, the Secretary may, at their discretion, grant a further hearing to reconsider the matter.

Important Notes

• The disciplinary process is designed to uphold the standards and reputation of the BLA and the private rented sector.

• It is not a substitute for legal proceedings or alternative dispute resolution services.

• The BLA will always aim to be fair and impartial, ensuring all parties are heard before reaching a decision.

Note: These Rules apply and are binding upon all Members of the Association. If you are not a member yet, then join the BLA today.