Has anyone had any success with complaining about local council’s Universal Credit Departments?
My problem is that my council continued to pay the housing element of my tenants Universal Credit to the tenant even though over a period of 5 months I contacted them numerous times informing them that the rent wasn’t being passed on. They told me there was nothing they could do until the tenant presented, in person her tenancy agreement. My argument is that the Government website states that a trigger to setting up a APA or MPTL can be information from the landlord to say the tenant is in arrears. I have complained to DWP complaints team with no success and have now gone to the Independent Case Examiner but am not holding out any hope. I have been informed of the Local Government and Social Care Ombudsman but was wonderiing if anyone else had any ideas. I am wanting them to pay the £1800 arrears in a lump sum and not ar £40per month that they are doing now. Thanks for any advice.