I have a one bedroom flat where the tenants have just moved out.
The opening inventory had a cleanliness rating for practically everything as “Good” as it had been professionally cleaned. The lease also states that the flat should be professionally cleaned when the tenants leave, and an invoice submitted to the letting agent.
The tenants have moved out and the closing inventory lists cleanliness for practically everything as “Fair”, and no receipt for professional cleaning has been received from the tenants.
It looks like they have moved out without doing any cleaning. i.e. the oven, microwave, fridge and freezer all have food debris in them, the cupboards have stains inside them (which wash off), the bedroom carpet is heavily stained, the taps are all limescaled, the windows, doors and walls are all greasy.
I am being told by the letting agent that I can’t claim ANYTHING back. Is this really the case?